Custom Mum Mode Soft Style Hoodie

Non-personalised items

You can return the item within 14days of receipt. 

Personlised items

Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. In the event of finding a fault relating to the product you have received, please inform us by email or by filling in the contact form on our contact page within 12 hours of delivery, so we can act to rectify this for you. Where possible, please provide us with photographs of any issue(s) with the item(s) you have received, so we can gauge a better understanding of the problem and come to a suitable resolution.

Delivered within 7 business days

Our turnaround times are given in terms of working days (Mon-Fri 09:00 – 17:00, excluding weekends and bank holidays).

Orders placed after 5pm or on a non-working day will be processed on the next working day.

Non-personalised items

We aim to dispatch your order within 48hours, so please advise any changes to your order within 24hours. We will work with you to ensure delivery is as efficient as possible.

Personalised items

We aim to start work on your order within 48hours, so please advise any changes to your order within 24hours. We will work with you to ensure delivery is as efficient as possible.

Details needed

When contacting the team, please include your order number and details of the change. This will allow for a quicker turn around.

https://www.boldthreadz.co.uk/size-guide